Refund policy

Refund Policy

At Sofia & Spritz, customer satisfaction is our priority. We offer a straightforward refund process within 30 days of purchase.

Refund Eligibility

You may request a refund within 30 days of your purchase date if:

  • The product is unused and in its original packaging
  • All tags and labels are attached and intact
  • The product shows no signs of wear or damage from customer use
  • You have proof of purchase (order number and receipt)

Non-Refundable Items

The following items are non-refundable:

  • Items damaged due to customer misuse or neglect
  • Products without original packaging or tags
  • Items purchased during clearance or final sale events
  • Custom or personalized orders
  • Opened food or beverage items for safety reasons

Refund Process

To initiate a refund:

  1. Contact our support team within 30 days of purchase with your order number
  2. Provide a clear description of the reason for your refund request
  3. Include photos if the product has defects
  4. Await instructions on how to return your item
  5. Ship the item back to us in its original condition

Refund Timeline

Once we receive and inspect your returned item, refunds are processed within 5-7 business days. The refund will be credited to your original payment method. Please allow additional time for your bank or payment provider to display the credit.

Shipping Costs

Refund shipping costs are the customer's responsibility, except in cases of defective products or our errors. In these cases, we will provide a prepaid return label.

Defective Products

If you receive a defective or damaged product, contact us immediately with photos. We will arrange a replacement or full refund without requiring a return.